1. Introduction

Gold Ticket Win Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our lottery platform.

We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and comply with all applicable privacy laws.

2. Information We Collect

Personal Information

We collect the following types of personal information:

• Identity information (name, date of birth, address)
• Contact information (email, phone number)
• Financial information (bank account details, payment history)
• Government identifiers (driver's license, passport for verification)
• Gaming activity and transaction history

Technical Information

• IP address and location data
• Device information and browser type
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Collect Information

We collect information through:

• Account registration and verification processes
• Your use of our platform and services
• Customer support interactions
• Payment processing and financial transactions
• Third-party verification services
• Cookies and automated technologies

4. How We Use Your Information

We use your personal information to:

• Provide and maintain our lottery services
• Process registrations and verify your identity
• Handle payments, deposits, and withdrawals
• Comply with legal and regulatory requirements
• Prevent fraud and ensure platform security
• Provide customer support and resolve disputes
• Send important service notifications
• Improve our services and user experience
• Implement responsible gambling measures

5. Information Sharing and Disclosure

We may share your information with:

Service Providers

• Payment processors and financial institutions
• Identity verification services
• IT service providers and hosting companies
• Customer support platforms

Legal Requirements

• Regulatory authorities (VGCCC)
• Law enforcement agencies when required by law
• Courts and tribunals
• Anti-money laundering and counter-terrorism financing authorities

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement comprehensive security measures including:

• 256-bit SSL encryption for all data transmission
• Secure data storage with access controls
• Regular security audits and monitoring
• Employee training on data protection
• Multi-factor authentication systems
• Regular backup and disaster recovery procedures

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

Generally, we retain account information for 7 years after account closure, in accordance with Australian financial record-keeping requirements.

8. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint about our privacy practices

To exercise these rights, contact our Privacy Officer at privacy@goldticketwin.com.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized experiences
• Ensure platform security

You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

10. International Data Transfers

Your personal information is primarily stored and processed in Australia. If we transfer information overseas, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. The updated policy will be effective from the date of publication.

12. Contact Us

If you are not satisfied with our response to your privacy complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.